Starting in 2015, the City of Pointe-Claire hired a third party company (Sodem) to oversee maintenance (chemical, cleaning, mechanical) of the pools. For this reason, our guards are no longer responsible for issues regarding water clarity, chemistry, pump issues, pool water level or water temperature (if the pool is leaking too much). However, if the pool is unsafe for bathing, the guards are required to shut down the pool for everyone’s safety and health until the City can re-establish the pool water safety level. For any complaints in regards to pool water, please call the city directly at 514-630-1200 as our guards are doing the very best they can.
Thank you.